How can we help?
Straight answers to the things people actually ask us. If what you need isn't here, send us a message. A person reads every one.
I've arrived and something's wrong
No space, locked gate, or turned away: what you get back and how to tell us, fast.
The short answer is no, and here is exactly what that means before you book.
Free until 48 hours before. A flat $25 inside it. No tiers, no percentages.
Talking to us first is usually faster than your bank. Who answers a dispute, and what counts as a false claim.
Paid by card when you book, so your gate access is ready straight away, and your card details never reach us.
Holds, how the price is worked out, why we ask for a licence, and the QR pass.
Signing in, how long we keep documents, and what deleting your account does.
We do not delete bad reviews. Yards can reply; they cannot remove.
0% commission on your bookings. Where our money actually comes from.
Seven days after each stay ends, and why not sooner.
The 15-day rule, when you may tow, and the signage mistake that makes you liable for double the charges.
What you need, what we check, and what stays your responsibility.
Tell us what's happened and we'll pick it up. You'll get a reference number straight away so you have something to quote.
These pages explain how things work in plain language. The documents that legally govern your booking are the Terms of Service, the Privacy Policy, and the parking agreement you sign during booking.